Guides
Security and account troubleshooting
Fix common login, password, MFA, and account-access problems.
Login issues
1
Confirm the correct email
Use the same email address you used to create the Deep Conrad account.
2
Check password reset first
If you are unsure about the password, use the reset flow instead of retrying repeatedly.
3
Review browser session issues
Try a fresh tab or incognito window if the app appears stuck after sign-in.
2FA and authenticator issues
If your authenticator code is rejected, first check device time sync. Time drift is the most common cause of valid-looking codes failing.
If you enabled backup codes, use one of them when the authenticator app is unavailable or a device was lost.
| Problem | Recommended fix |
|---|---|
| Authenticator code rejected | Sync your phone time automatically and try again with a fresh six-digit code. |
| Lost device | Use a backup code, then reconfigure 2FA from Security settings. |
| Prompt loops after successful code | Refresh the session in a new tab and complete the login flow again. |
Password and recovery
1
Use the reset flow
Password changes are handled through the email reset link flow for security.
2
Open the newest reset email
Older reset links may expire or become invalid after requesting a new one.
3
Complete the reset in the same browser
This reduces session mismatch issues during the update flow.
Account and session management
| Need | Where to go |
|---|---|
| Manage active sessions | Open Security settings and review active devices. |
| Regenerate backup codes | Open Security settings and use the 2FA management section. |
| Download or clear account data | Open Account settings in the settings modal. |
| Delete or deactivate account | Use the Danger Zone inside Account settings. |
Fastest fix path
If the issue is related to login, 2FA, password, backup codes, or active sessions, start in Security settings first.